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user_qi7ekw
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3 Messages

Tuesday, March 12th, 2024 7:40 PM

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Outages in Sandy Springs/Atlanta

For the past 5 or so days there have been multiple outages to my service daily. I get notified and the app tells me that they are fixing a known outage in my area. They last anywhere from 10 minutes to an hour. I am wondering if there is any information about the cause of these and why they are happening so consistently.

Question

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Updated 

1 year ago

486

3

RCarp

1 Message

1 year ago

Same thing here. In the Sandy Springs/Fulton area and I’ve had daily outages (sometimes more than once a day, with fix estimates up to several hours out) since Friday March 8th. I tried calling customer support (after having to hit 0 about six times before getting routed to an actual person) and they scrambled to give me any kind of solution or explanation, eventually settling on a power issue at the server center that required a generator. I don’t believe that at all. This is utterly ridiculous. Been a consistent customer with no complaints for the last 3 years; this current string of problems is inexcusable.

3

user_64bm9o

1 Message

1 year ago

Same issue. I’m looking to change service if this doesn’t resolve soon

1

XfinityJamesC

Official Employee

 • 

2.1K Messages

Greetings, @user_64bm9o! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having the same issues with your service, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

user_17n8vb

4 Messages

1 year ago

I am having a similar issue though xfinity won't classify it as an outage. I haven't had usable internet for over 24 hours now and it has been extremely intermittent since 3/15. I am only getting 0-3 mbps max out of my 1000 mbps plan. 

1

0

user_17n8vb

4 Messages

For context, I am in the East Cobb, Marrieta, GA area. 

1 year ago

0

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