Skip to main content
Ketsueki
1st Topic

2 Messages

Saturday, June 29th, 2024 4:47 AM

Closed

Outages every day for multiple hours for months

Why do I keep having outages every single day. It has been going on for multiple months and is not showing signs of stopping ( I am currently experiencing an outage now). This [Edited: "Language"] has to stop or I will be canceling today to switch to one of the competing companies. I have been with Xfinity for years and experience nothing but problems and I am sick of it. Between customer service that is almost nonexistent because they rather have a useless bot try to fix problems. And the horrible overpriced service I am done. I don't see a point in staying loyal to a company that does absolutely nothing to help customers and everything to [Edited: "Language"] them over.

Question

 • 

Updated 

2 years ago

 • Edited

69

1

0

Oldest First
Selected Oldest First
XfinityBillie

Official Employee

 • 

4K Messages

2 years ago

@Ketsueki Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

Just to clarify, can you tell me if, when the interruptions in service occur, you are seeing them being reported in the Xfinity app? Can you tell me how long the interruptions last for?

2

0

Ketsueki

2 Messages

@XfinityBillie​ yes they are being reported in the app. The time they last varies sometimes it is 30 minutes sometimes they last hours. It has been going on for months 

2 years ago

0

XfinityBillie

Official Employee

 • 

4K Messages

@Ketsueki I'm happy to take a look and see if we can determine what's happening. Please send us a DM to Xfinity Support with your full name and address to get started. 

 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here