Visitor
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1 Message
Outages answers
We have been a customer since early 1990. Lately we have been experiencing more than usual total outages. We need to know what’s the problem because comcast has become unreliable.
Visitor
•
1 Message
We have been a customer since early 1990. Lately we have been experiencing more than usual total outages. We need to know what’s the problem because comcast has become unreliable.
EG
Expert
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110K Messages
2 days ago
First. When these outages occur are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityBenjaminM
Official Employee
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2K Messages
9 hours ago
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Aceq2jot
Contributor
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111 Messages
4 hours ago
The outages are the same as what I have been experiencing here in the MN. They are upgrading everything to X-Class so hence all the outages. We are in the same boat and my speeds have suffered and I have jumped through many hoops including a new modem. My guess is the back end is nearly updated but the front end (modems) are not and I would believe it is a compatibility issue between the two.
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