Skip to main content

    Support

    Offers

U
user_e0o7sh
1st Reply
1st Topic
1st Like

Visitor

 • 

3 Messages

Sunday, June 8th, 2025 5:47 PM

Outages almost every day since May 12,2025

I have had and continue to have outages since May 12th. It is now June 8th and the frequency is increasing. Had an outage June 5th, spoke to customer rep. Another outage yesterday, June 7th. Started with a live chat then asked that a human being call me. They check my system from their end and pronounce everything OK. Yet here it is June 8th and there has been another outage. BTW they are showing up on the outage map in the same location. Why is whatever is going wrong there not being fixed. And why can I not get through to a human being without going in circles through your automated Xfinity assistant? More often than not I end up being hung up on 'cause your system wants to do what I've already done. GET ME TO A HUMAN BEING!

Question

 • 

Updated 

15 hours ago

 • Edited

46

3

user_a63360

Visitor

 • 

11 Messages

1 day ago

#1 OLD LINES , and they have no incentive to change them. Not sure about in your case? but here , we have no other options until our kids move out. New Legislation coming soon about the monopoly and the “Targeting Claims”. Hopefully a more functional/competent company will emerge? Always follow the money to know who you’re dealing with as well. Finally, for now , almost 24 hours after GA Power got our power back on , our $300 cable is back up. Good luck Folks . It’ll get better.

0

0

EG

Expert

 • 

110.9K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityBrianH

Official Employee

 • 

1.4K Messages

1 day ago

 

user_e0o7sh  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

2

0

user_e0o7sh

Visitor

 • 

3 Messages

When I click on the direct messaging icon I get a divided blank screen that shows no conversations and does not allow me to type anything anywhere. I'm not psychic. Give me better directions.

(edited)

Like

Reply

16 hours ago

0

XfinityBillie

Official Employee

 • 

3.4K Messages

 

user_e0o7sh Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you have been experiencing interruptions and how frustrating those can be. I'm happy to see how we can further assist you. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 hours ago

0

forum icon

New to the Community?

Start Here