Visitor
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1 Message
Outages All the time
Outages. i’ve never heard of so many service outages other than when I started Xfinity services. this is the third one within the month where it has stopped me from attending important, work meetings and completing documents for work. sometimes they are quick to fix the problem but this time it’s taking over three hours and it’s still not up yet. this is the third time it has happened and this is the sixth time since I started services in January I think that’s kind of ridiculous. I think as customers that pay every month should receive credit when there’s outages I understand when certain things happen but it seems like this is a constant issue and I always get a notification that our Internet is off-line and then quickly rebooted, etc. nonetheless, I have my TV lag all the time due to a poor Internet connection constantly. does anyone else experience this?
EG
Expert
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111.3K Messages
23 days ago
First. When these outages occur, are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityDena
Official Employee
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3.4K Messages
21 days ago
I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working! @twhitmer Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291.
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EG
Expert
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111.3K Messages
20 days ago
Were you able to find any outage info on that site I posted or in the app ?
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