Outage

I've been without tv/internet since 5am 9/14. Its is now 845pm and im directed to check an outage map. The map has nothing on it nor does it explain why there's an outage and an approximate time it will be back in service. The only answers I get when I call 0r check my app is there working on it. Unexceptable. My bill keeps going up as it is. What about a credit for an entire day or maybe longer?