Visitor
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2 Messages
Outage
Requesting bill credits for a prolonged outage and severe customer service delay.
My service went completely down for 2 full days due to an external outage, and it took 48 hours just to get a technician dispatched to my home. To make matters worse, I had to spend 3 hours on the phone with customer support trying to get this sorted out.
Because of the severe inconvenience and the total loss of service, I am requesting:
- A prorated bill credit for the 2 days my services were completely offline.
- A customer service inconvenience credit for the 3 hours spent trapped on phone support.
Please review my account history to verify the outage dates and apply these adjustments to my current billing cycle. Thank you.
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