Outage

My internet has been completely down since earlier today, and I was informed that the earliest available technician appointment is not until Sunday, which is five days from now, and it's Easter Sunday. This delay is extremely concerning and not reasonable for a total loss of service.

This outage is significantly impacting my household. Reliable internet access is essential,  we can't work, our security system and cameras are out, our smoke detectors are all down, and waiting five days for a repair is unacceptable.