Outage

There has been a widespread Xfinity outage for days now, the app will only tell you there is an outage. You can’t speak to an agent because there is an outage, not through the phone or the app. There is zero communication from the company on when this outage could be resolved, zero text updates, and we aren’t eligible for outage credits because it’s due to weather l, even though it’s been out for days and there is zero communication from the company beyond “you are experiencing an outage”. In my opinion this is terrible customer service and I would love to speak with someone about this issue. At the very least can we get some kind of idea of when this outage could be resolved, because at this point what am I actually paying for?