Visitor
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3 Messages
outage
So, outages multiple times a day, every single day, up to 20 minutes at a time here in Colorado Springs. Xfinity straight up lied to us, offering Xfinity plus for free, went to store to collect said equipment, got pretty much lol’d at, and went home to more outages. Xfinity is the absolute worst isp ive ever encountered. Dishonest, horrible connectivity, dishonest, and they lie. Sensing a pattern here? Like, dishonesty, incompetence, and they lie?
XfinitySean
Official Employee
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399 Messages
11 hours ago
Thanks for taking the time to post on our community forums, user_nhrqqs. I'm sorry that you've had such a negative experience! While we can't assist with area wide service interruptions, we might be able to take a closer look to make sure it's not something specific to your home. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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