Outage

I live in Kings Bay Georgia and have had internet outages for the last 2 weeks, briefly coming on for a whole day or only several out of the day. I and my wife both work remote jobs and are losing several hundred dollars a day to only get 12 dollars in reimbursement. Can I get an explanation on why it goes out every day, for several hours and several times? Will I get a better reimbursement or for missing two weeks is only 12 dollars of the 130 dollars I pay for reliable internet. Can I get physical proof than an app that the internet doesn’t work so me and my wife do not get fired. This is unacceptable.