Hi @user_yxt4q1 EG posted some great information with those links to check your service status.
We offer text alerts as well, you can sign up and receive text messages when the connection is down and when its back up.
I like the text alerts as you can text OUT to 266-278 and your status will be sent within a few seconds.
Here's a link from our awesome Help and Support page https://www.xfinity.com/support/ where you can find tons of tips, troubleshooting articles and more for our products and services. This link walks you through signing up for text alerts.
https://www.xfinity.com/support/articles/comcast-alertsIf you require additional assistance please let us know.
EG
Expert
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112.9K Messages
4 months ago
You can check here: https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityKei
Official Employee
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1.8K Messages
4 months ago
Hi @user_yxt4q1 EG posted some great information with those links to check your service status.
We offer text alerts as well, you can sign up and receive text messages when the connection is down and when its back up.
I like the text alerts as you can text OUT to 266-278 and your status will be sent within a few seconds.
Here's a link from our awesome Help and Support page https://www.xfinity.com/support/ where you can find tons of tips, troubleshooting articles and more for our products and services. This link walks you through signing up for text alerts.
https://www.xfinity.com/support/articles/comcast-alertsIf you require additional assistance please let us know.
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