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Friday, November 8th, 2024 3:58 PM

Outage

Fixed outage for 10 minutes now out again

4 Messages

15 days ago

Fix this service issue permanently 

Official Employee

 • 

1.7K Messages

 

user_1nd3cb Thanks for reaching out to us with your service concern. I would be happy to help in any way I can with finding the cause, and correct it for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Expert

 • 

107.1K Messages

15 days ago

First. When these outages occur are they being officially indicated here with any info about them ?;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use the Xfinity App: https://www.xfinity.com/apps 

Expert

 • 

107.1K Messages

13 days ago

@user_1nd3cb 

Did you have a chance to see if any outage info was available ?

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