1 Message
Outage
Lost services after the hurricane was already in Georgia. Can't get and imfo and I'm the only one affected per the outage map. What kind 9f customer service you call this?? Ii can't speak with anyone. Yet there have been no updates in over 24 hours.
This us terrible customer service . I just want to speak with someone to gi e me a reason why I'm the only on my area affected and there been no xfinity trucks around at all
XfinityKrista
Official Employee
•
1.4K Messages
1 month ago
Hello @user_bntx2y, thank you for taking the time to reach out on social media.
We’re tracking the effects of Storm Helene so we can best support you. Any impact to your Xfinity service could be the result of a local power outage and/or damage to our network. As always, we’ll work as quickly as possible to restore service, but local power companies need to ensure the area is safe before our teams can begin to make repairs. Here's a link with more information https://florida.comcast.com/2024/09/24/helene/.
I know how important it is to have reliable service, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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