Outage

Hello, @user_4ytxkj! Thank you for taking the time to report your concerns in a new post, here on our forums. I am sorry to hear about the ongoing service issues you've been experiencing, and I'd love to help in any way that I can! The best place to start is our Xfinity App and Status Center for troubleshooting and checking known issues, which it sounds like you already do. When your problems remain unresolved after utilizing those available resources, our Digital Care Team is always happy to double-check your account, service, and equipment, as well as the node in your area for larger area-impacting concerns. Could you please send our team a direct message so that we may take a closer look today?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!