5 Messages
Outage
Why are there so many outages in my small neighborhood. It doesn't seem comcast is trying to fix outage because it only affects a small number of customers.
5 Messages
Why are there so many outages in my small neighborhood. It doesn't seem comcast is trying to fix outage because it only affects a small number of customers.
EG
Expert
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114.1K Messages
2 years ago
First. When these outages occur are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityAlyssaA
Official Employee
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2.2K Messages
2 years ago
Good evening @user_0594df, and thank you for reaching out on our Community Forums. We're sorry to hear that you have been experiencing service interruptions in your area, we understand your frustrations and assure you this is never how we want our customers to feel. We'd be happy to look further into your concerns to see if there is work being done in your area. To get started, can you please send us a Direct Message with your name and service address? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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114.1K Messages
2 years ago
@user_0594df
So. Were you able to get any info about the outages at those links ? If so, please answer here on these public help forums.
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EG
Expert
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114.1K Messages
2 years ago
OK, thanks but that didn't really answer the question..
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user_bcc11c
1 Message
2 years ago
I’ve had the same outages as the user above and it’s still out today. All I want to know is why???? Last Friday it was out til 11pm. So figure it will be out all evening at this rate. Guess I’ll be going to google fiber and figure out streaming for my TV. So irritating and frustrating!
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user_0594df
5 Messages
2 years ago
I will probably join you. Might cost a little bit more but when I Google fiber, I never experienced anything like this. Reminds me when I first had Comcast and the cable service would actually be out for days Ata time. Guess Comcast is reverting to its old ways. Need to figure out how to get out of my Xfinity mobile contract since it's tied to my having Comcast internet service. Sorry, but I need reliable internet service and Xfinity ain't cutting it. Not even close to Google service.
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user_ff51d7
2 Messages
2 years ago
I'm experiencing the same issues - outages every few days or so for hours at a time. Xfinity was supposed to have done some work in my neighborhood six months ago but, if anything, the reliability of service has deteriorated. When I do have service, I'm getting a pixelated signal on my television. In addition, I work from home and need a reliable Internet service. Looks like many people are encountering a similar situation.
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Sjo4590
1 Message
2 years ago
We've been having intermittent outages almost every day for the past 8 days. I was able to reach a live person after calling three times and was told they're doing upgrades to the wires in our neighborhood. The rep said these were planned outages but we weren't notified and she could not tell me how much longer we'd continue to have outages.
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