Visitor
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2 Messages
Outage
There’s an outage in my area since 8pm 6/25. I need an update as to what’s going on. I work from home, and this is a major issue!!
Visitor
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2 Messages
There’s an outage in my area since 8pm 6/25. I need an update as to what’s going on. I work from home, and this is a major issue!!
EG
Expert
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110K Messages
2 years ago
First. Check here for official info on any local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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EG
Expert
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110K Messages
2 years ago
I'm going to escalate this to the Comcast corporate employees (The Digital Care Team) who are available to these boards for assistance. You should get a reply here in your topic. Good luck !
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user_0000
Visitor
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2 Messages
2 years ago
So are you guys going to keep taking your sweet time with this or what? It has been DAYS and there was an outage for about a day BEFORE this one. Is there going to be discounts or refunds issued soon because this is crazy!
MANY people work from home you know!
(edited)
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EG
Expert
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110K Messages
2 years ago
@user_0000
Are you the original poster ? Your forum name is different.
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user_0000
Visitor
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2 Messages
2 years ago
No I am new here but I am having the same problem. I am without service and have been for days and before this outage there was one before which started with bad service then the network went out, then it came back on for less than a day in poor quality once again, now this outage happened which is still ongoing. What was the excuse before!?
It's been about a week of no service and bad service I want answers honestly <Edited: Language>!
Because you guys are on time when it comes to billing me.
It is so bad that later today or early tomorrow I will be looking to purchase new Services elsewhere if this matter is not resolved ASAP!
(edited)
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