Visitor
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1 Message
Outage VT (05403)
My Xfinity internet has been down for nearly 24 hours in South Burlington VT. The phone system says agents cannot help until the outage is resolved and disconnects me. Can someone provide a real update or escalation? I work from home at a nurse and need to know whether this is a major infrastructure issue or if a technician is needed.
EG
Expert
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118K Messages
2 days ago
Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityJohnG
Official Employee
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2.8K Messages
3 hours ago
Thank you very much for reaching out to our team. If you are still experiencing any service issues we will be happy to check on that from here. Any information on a current known issue can be seen on your Xfinity app.
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EG
Expert
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118K Messages
1 hour ago
@Vtnurse78
Were you able to find any outage info on that site or in the app ?
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