Outage or just my house.

I wasn’t so concerned with with time it took to repair the issue…I got conflicting info so I didn’t know if it was just my problem or a group issue!  Once an outage is reported, apparently Xfinity stops responding…plus…Xfinity said that I needed a tech…okay…but the earliest time was 4 days away.  It seems for the costs..

they should hire enough techs to handle issues as they occur or with8n 24 hours.  So…impossible to speak with a human, the bots just repeat the same thing unless you want to pay or increase your subscription , seemingly impossible to get almost any question answered and you are left with no recourse.  I eventually cancelled the tech, and received several emails for the next day or 2 telling me the problem was resolved!  Again…the TV worked…could have probably figured that out during the hours things were working.  I understand that it’s a huge business, but anyone who argues Xfinity has even decent customer service…is looney!

Thank you truly for bringing your recent experience to our attention. We will forward this information for further review to continue improving our user experience with our platforms and notification updates regarding service interruptions as well as technician appointments. We are glad to hear your services are working now. Are there any additional concerns with your service and account that we may assist you with today?