Visitor

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1 Message

Thursday, July 24th, 2025

Outage North East Heights Abq

So, internet has been out for a bit and I just received a message stating that you expect it to be out for another 6-7 hours. 

I get it, things happen. 

You are (however) aware that ezze fiber has spent the last several months wiring our whole neighborhood for service and are now sending sales reps door to door. I literally just saw the same rep that I said no to yesterday, walking the neighborhood during your outage. This is one of the best areas in the city and you're about to get the rug pulled out from under you. 

No, I'm not a bot or a rep for ezee and yes, I did already say no to them. But you guys are making it awfully hard not to have second thoughts... might want to step up your game. 

Also, your mobile version on here leaves something to be desired. Had to switch to desktop just to be able to post this. 

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Official Employee

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437 Messages

1 month ago

Hi there user_4yyhl2. I appreciate you taking the time to reach out and let us know what's been going on in your area recently! I know exactly what kind of wrench it throws in my day when my services aren't working, so I want to make sure things are up and running for you first and foremost. Have your sevrices come back online?

Should you ever need up-to-the-minute updates on any interruptions occurring in your area, you can also always visit our Xfinity Status Center.

 

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