Outage is Still Showing but others in area are connected

Hello @user_8vt9s1 thank you for reaching out! I understand that it is frustrating when your services are not working correctly. I would like to take a look at the account to see if we have an estimated time that things may be repaired. Has the Xfinity app updated any estimated time that service will be restored? 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

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