Outage for days in Albuquerque

We have been Xfinity trucks for 2 days in our area, our outage has gone from no services at all, to sporadic service.  I can't reach some websites due to time outs or DNS errors.  

a technician did come to my home last week and installed new equipment but indicated 'everything in the street was fine' but then 2 days later services went down with 3 service trucks in the area out all night.

We thought services were restored only to find last night I still cannot work due to another outage which prevents reaching some websites.

I have cleared cache, I have powered down the modem; the mobile app for reboot does not reach the servers so that method does not work either.

Outage maps still shows outage in the area - can Xfinity let us know what is going on so that we at least have a timeline for repair?  Was this a cyber attack on the system or is the equipment failing?