Visitor
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2 Messages
OUTAGE extent
Xfinity Internet in my area has been out for 10 hours due to a construction company damaging a line. I need to be online for work tomorrow morning, and at this point I don't trust the repair will be done by then. How can I see the extent of the outage so I can find a coffee shop or somewhere that does still have Internet?
Accepted Solution
margsley_hates_monopoly
Visitor
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2 Messages
1 month ago
Yes, thankfully my services were restored early the next morning. The hotspot info above might have been helpful - since my services were restored, I didn't pay the extra $10 to connect to the hotspot. I do still think a map that visually shows what areas are affected by an outage would be helpful. Think something like a cell phone carrier's coverage map. The current xfinity outage map only checks one address at a time, which makes it pretty tedious to try to figure out where I would have had to go to find working internet again.
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BruceW
Gold Problem Solver
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26.8K Messages
2 months ago
Please see https://www.xfinity.com/support/articles/check-service-outage and https://www.xfinity.com/support/articles/about-xfinity-wifi-internet
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityChelseaB
Official Employee
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2K Messages
2 months ago
Hello @margsley_hates_monopoly, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are your services now working?
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