Visitor
•
3 Messages
Outage every single day - EXTREMELY DISAPPOINTED
There has been a “planned” outage in my home every single night the whole week. From midnight to about 5am. 3 days in a row and counting (there's one more coming up tonight)
I need to work from home past midnight as well (and oncalls) and this is seriously impacting my work and productivity.
This is not the first time im having issues with outage - pretty much every month. Not to mention the non existent and unreachable customer service afterhours lol
At this point I’m def switching to another provider because of this but wanted to see if others are experiencing this too and if there is a way for xfinity help out for the last time. At this point i think i need to have access to xfinitywifi provided (although not sure if that’s still going to work).
I also do have an xfinity cellular line but hotspot is barely working during the outage as well. If it weren't for another backup line i have with another provider, it would have been disastrous.
Update: just got a message saying that there will be another outage tonight again ha. not really surprised at this point
XfinityEricB
Official Employee
•
3.3K Messages
4 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0