Outage credit

My Xfinity internet and TV service has been atrocious over the past 3 months. My internet was out all day yesterday and I am still having tv issues. I applied for a credit this morning and was told that I had reach maximum number of credit for the month which I believe the only credit I received was $18 from my $340 bill!!!  Is this the way to treat your customers?  I am going to cut the cord as soon as I have another option (google, ATT and others are all laying fiber around us so I hope availability is imminent or perhaps starlink). I just don’t feel valued by Comcast.