outage credit

My service has been unstable/down for 3 days due to the Mid-Split upgrade - and now I was just texted that it is still not done so at the very least there will be a 4th day. Service drops at varying intervals for 5-45 min. The automated system is denying credit because it’s labeled 'maintenance,' but 96+ hours of interruption is an outage. I have 'UCD invalid' errors in my logs. I’d like a credit applied for the sub-standard service.  Thank you.