Outage Credit limit reached. Two months ago.

Its been two months since it last let me claim credit outage. In the past 2 months I've had frequent outages and some lasting a whole day and a half. I had to move from my home to keep working on a project for work, and I've been needing serv

ice on specific days that they decide to have outages on. The outage credit system has been failing on this part. There's days i can't seem to claim anymore because the credit limit has been there so long. I've beeb paying for full service when i don't get to use the full service at all. Is there a way to fix this problem??

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XfinityEva

Official Employee

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1.6K Messages

21 days ago

Thank you for taking the time to reach out over Xfinity Forums with your credit concern.

There are a few requirements to qualify for these.

-Make sure you are logged in with your Xfinity ID.
-Have been impacted by a reported partial or complete network outage within the last 90 days.

When signed in with your Xfinity account it will verify that you've experienced a network outage.
Certain types of outages, such as power outages at the home and outages caused by inclement weather, don’t qualify for this credit.
Also, must not have received an outage credit exceeding $100 in the last 60 days.

[Edit: policy]

(edited)

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Exotype47

2 Messages

I only ever claim the days xfinity sends me text messages when they plan due maintenance or network problems. I claimed credits before but never exceeded over 100$, maybe 20$-25$. I still cannot claim the days maintenance has taken over a day, and so happens my job requires me to stay online. Outage credit claim is still locked. Im paying for days that i needed the service and it so happens i get unlucky with these frequent maintance service throttles.

(My area is Key West, FL)

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17 days ago

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XfinityJon

Official Employee

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45 Messages

I certainly can understand where you are coming from; I work from home as well, so internet is definitely a necessity. I would be happy to look into this further for you. When did you last have an interruption. Is there a recent occurrence that has not been cared for at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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17 days ago

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EG

Expert

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110K Messages

21 days ago

Concern moved here to the Billing help section.

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Billing

Exotype47

Outage Credit limit reached. Two months ago.

XfinityEva

Exotype47

XfinityJon

EG

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