Our internet is slow or not working

@Anon58924 Thanks for letting us know there are techs in your area. Are they working?

The TVs run on the internet connection and resetting the modem can resolve a lot of issues with both your cable and internet. Are you able to perform the steps I mentioned?

Can you also check the connection on the back of the cable box and wall outlet to confirm everything is finger tight and secure?

I had checked all that yesterday.   I have been a customer for over 40 years so I know what you support people are going to ask.  I reset my modem a lot because I run a company.

If the cable box runs off internet, why do I have a cable connected to it??

It is -15 here with the wind chill so I wasn't going out to the area he was in.  Tech left after a while and I hope the problem is fixed.

The problem was apparently fixed by the tech.  But it's a shame that when I go online, Xfinity states no problems in my area when obviously there was.

My cable connection to box is the same one that has been used in my living room for the past 40 years.  It is not affected when I power to my router on and off.

Good morning, Anon58924 thank you for that update. I understand your frustration with the recent service issue and the lack of online information reflecting the issue. I apologize for the inconvenience and any frustration this may have caused. You're right, it's important for our online tools to accurately reflect service disruptions in real-time, and would be happy to look into this with you. Regarding your cable connection, I'd like to take a closer look at your service history to understand any recurring issues. To get started, please send a direct message with your full name and address. Once I have your account number, I can review your service history and identify any potential patterns or recurring problems. This information will help me determine the best course of action to address your concerns and ensure the stability of your connection.

To send a "Direct Message" message:

Click "Sign In" if necessary

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Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

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