Visitor
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3 Messages
Our internet is being actively throttled by Comcast, who denies it.
We fairly recently (Within the last 6 months) upgraded our package to over 1.2 gb/s download speed and yet the second anyone in my household begins to use anything even remotely bandwidth intensive, my internet is immediately throttled and the modem just ceases to work for a good 30-45 seconds. It does not physically shut off but the access to the hardline internet is just completely ceased for nearly a minute.
I've noticed this increasingly happening until we received our new 'free' Modem upgrade from Comcast, which then it happened constantly. Literally nobody else could be using the internet and I'll open Twitch while trying to open my email and that's enough to trigger the apparent throttle on my account to shut my internet off.
We have several people in our household who are gamers and are either actively playing online with other people or are doing things like watching Netflix or other streaming services, and it's nearly impossible to do so all at once, despite the fact that I literally upgraded our speed for this very purpose. I know that Comcast pretends it does not throttle its internet but its so obvious this is what is happening.
We do not receive our promised 1.2 gb/s speed and in fact most of the time it seems we top out at 200 mb/s which is quite literally 1/6th of what I'm currently paying for.
This is absolutely unacceptably ridiculous and I'm close to just cancelling my account and going with another ISP.
flatlander3
Problem Solver
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1.5K Messages
2 years ago
Scroll down a bit. Someone with 1.2gpbs just solved that in a thread they just closed with a modem swap. Maybe you got a bad one or it drifted out of spec. Could be line problems too that are the bottleneck.
Got a lot of errors in the logs? EG's pretty good with signal levels and errors -- what works with the plant. Maybe post the line details.
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KrazyK923
Visitor
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3 Messages
2 years ago
Its not a modem issue.
The modem works perfectly fine until you decide to actually use the hardline internet. Wireless seemingly works fine but is naturally much slower.
Also the modem was sent to us BY Comcast and frankly I find it ridiculous to expect that I should have to buy a modem myself after I upgraded based on their recommendation.
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user_bed3a2
Visitor
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1 Message
2 years ago
Xfinity has been throttling my internet speeds for almost a year now. The modem/router they sent me works great for a few weeks, 1.3gb downloads even via wifi. But then Comcast sends a firmware update to the modem/router that locks me out of settings and also installs some under the radar QoS settings I cannot even see/access resulting in downloads roughly half what I'm paying for. Tech support worthless, lying that settings are locked at "optimum" but quite the opposite. Xfinity store clerks also worthless, lies lies lies about the problem. Had Xfinity send me a new modem/router, same problem. Bait and switch stuff. A few weeks after I hook it up, they send the firmware update again that slows my modem/router for no valid reason. A temporary workaround is to set the router to bridge mode then switch back. But that only lasts a week or two, then it gets the firmware update again. I'm a network tech so I know what optimum settings are, and I find it quite offensive being bombarded by commercials "wifi faster than a gig" when they're clearly NOT providing those speeds despite what we're actually paying for.
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EG
Expert
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103.5K Messages
2 years ago
@user_bed3a2
Please create a new topic of your own here on this board detailing your issue (copy and paste your post there). Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
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