1 Message
Other people who shouldn’t be accessing my Wi-Fi through Moca
- Moca was on and random devices were added to our wifi
- We called and you added advanced security
- 2 days later we are seeing people connecting who shouldn’t be
- Xfinity turned off the moca but then they started back up
- MoCa is the connection type
- we would like to have someone come to our apartment to fix the router at no additional cost.
EG
Expert
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113.2K Messages
2 years ago
Yes. We've seen many posts here that the MoCA feature gets turned back on with their overnight reboots / updates for the device. You really need to install a MoCA P.O.E. (Pont Of Entry) filter on the input port of the first splitter off of the street drop like this one:
https://www.amazon.com/SNLP-1GCW-Filter-Eliminate-Multi-Room-Interference/dp/B07SLD9QPH
Or you can get one for free at your local Comcast / Xfinity store.
It will block your neighbors from being able to access your home network even if the MoCA feature is enabled.
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XfinityJoe
Official Employee
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966 Messages
2 years ago
We would be happy to assist. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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EG
Expert
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113.2K Messages
2 years ago
@user_9f0346
Have you had a chance to check into that POE filter ?
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