New Poster
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9 Messages
Orange Modem Lights (Mediocre Speeds)
Hello,
A couple of months ago, our internet speeds seemingly dropped. Its working but never tests above 30mb. I also noticed that the Uplink and Downlink lights on the modem ae orange (unbonded channels I believe).
When I talk to Xfinity Suport via Chat, they say everything looks fine from there end. I guess I'm trying to figure out of this is expected or if there's a signal strength issue that's causing the issue. Previously, the link lights were green and speed tests were easily clearing the 50-60mb with times where it would max out at the 75mb specified.
Thank you,
PJ
EG
Expert
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111.4K Messages
6 years ago
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
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pmjensen22
New Poster
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9 Messages
6 years ago
The modem is a Arris/Motorola TM822G. I'll try logging in to it tonight and getting the signal details tonight and post back here.
Thank you!
-PJ
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pmjensen22
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9 Messages
6 years ago
Here is the modem stats page with the signal levels etc.
Downstream
Upstream
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EG
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111.4K Messages
6 years ago
Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.
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pmjensen22
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9 Messages
6 years ago
Just edited the post to copy and paste the stats intead. Here they are again.
Downstream
Upstream
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EG
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6 years ago
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pmjensen22
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9 Messages
6 years ago
Just power cycled the modem and made sure the coax connections were tight. It came back up but still shows the same scenario.
Downstream
Upstream
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EG
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111.4K Messages
6 years ago
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pmjensen22
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9 Messages
6 years ago
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EG
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111.4K Messages
6 years ago
O/k, I doubt that your local CMTS / system has downgraded to doing that but it may be a temporary maintenance situation for some reason. I kind of doubt this too but the 822 could be malfunctioning. YMMV.
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pmjensen22
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9 Messages
6 years ago
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EG
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111.4K Messages
6 years ago
You could try renting one of their modems for only a month to see if it's your modem. Good luck !
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