Good evening, and thank you for reaching out on our Community Forums regarding your internet issues @user_9zu67d, we appreciate it.
Have you had a chance to try the troubleshooting steps that @EG shared? If so, and you’re still experiencing issues, could you let us know what additional troubleshooting steps you’ve tried so far, such as restarting your equipment?
EG
Expert
•
118.8K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityAlyssaA
Official Employee
•
2.8K Messages
7 hours ago
Good evening, and thank you for reaching out on our Community Forums regarding your internet issues @user_9zu67d, we appreciate it.
Have you had a chance to try the troubleshooting steps that @EG shared? If so, and you’re still experiencing issues, could you let us know what additional troubleshooting steps you’ve tried so far, such as restarting your equipment?
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