U

Visitor

 • 

1 Message

Wed, Mar 17, 2021 12:00 AM

Orange blinking button

My internet stopped working and their is a orange circle flashing on the top, how can I fix it and get my WiFi working again.?

Responses

EG

Expert

 • 

86.6K Messages

2 m ago

Have you first tried power-cycling / rebooting the device ?

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ComcastAmir

Official Employee

 • 

6.3K Messages

2 m ago

Hi user_bff166, thank you for reaching out to us here with this concern. As mentioned by Expert EG, most all modem issues can be resolved by rebooting the equipment. Please unplug the modem from the power source, wait 20-30 seconds and then reconnect it. The modem may take 2-3 minutes to reconnect but you should be able to surf in no time :) Feel free to reach back out to me here if this does not resolve your issue. 

(edited)

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

 • 

1 Message

After unplugging it continues to flash orange

Official Employee

 • 

159 Messages

Good morning @user_34c5cb and thank you for reaching out to our Digital Care Team! We'd be happy to look into your service concerns further. Can you please click the chat icon in the top right corner and send a message to our 'Xfinity Support' handle with your name, the account holder's name (if different) and account number?

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EG

Expert

 • 

86.6K Messages

21 d ago

@user_bff166   @user_34c5cb @ComcastAlyssa 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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