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user_tr4pdc
1st Topic

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3 Messages

Saturday, March 14th, 2026 6:01 AM

Open Port for Port Forwarding isnt appearing

I recently opened a port for a Minecraft server and was operating normally until today. When I attempt to view the active port it shows up as blank on my mobile app. When I attempt to reopen the port it shows my PC as not an option for a device. If I select another device it shows that the port is already open under my PC. I am unable to view or edit my active port nor am I able to recreate one.

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5 hours ago

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XfinityEricB

Official Employee

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3.5K Messages

5 months ago

 

user_tr4pdc Thanks for reaching out to us here on Forums about your issue with setting up a port forward for your computer that was working recently. To confirm you don't have the ability to delete the old port forward set up to set it up again in the current situation correct?

 

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user_tr4pdc

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3 Messages

Yes, that is correct.

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5 months ago

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XfinityQuemekia

Official Employee

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1.3K Messages

@user_tr4pdc, Let's try a reboot, if the port is stuck as "already open" but invisible, unplug your gateway for a full 60 seconds. This clears the volatile memory and often forces a re-sync of all active rules when it reboots.

Once back online try these steps:
Set up or Manage Port Forwarding

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 months ago

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user_tr4pdc

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@XfinityQuemekia Sorry for the late reply but I have attempted this multiple times and I just attempted again. Still my port does not show up and will not let me create a new one as the device I am using (My PC) still says it has an active port running.

On one single occasion I was able to view and delete my port but when I attempted to recreate the port the same issue occurred where it disappeared and no longer allowed me to view or delete it again. On top of it not being able to be viewed it wasn't even active as my Minecraft server wasn't able to be joined.

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5 months ago

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XfinityJoe

Official Employee

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1.4K Messages

Happy Saturday @user_tr4pdc if you still need assistance with port forwarding, please send us a DM with your full name and address to Xfinity Support. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 months ago

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EG

Expert

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120.2K Messages

5 months ago

@user_tr4pdc @XfinityJoe 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_pui0d0

Visitor

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1 Message

5 hours ago

I seem to get spoofers on the line instead of real employees. I have sent letters and filed complaint with FCC. The best I’ve had so far isn2 voice mails and 1 return email. I returned a phone that was never recorded, brand new. Then had to pay for the phone to get my service back. I also bought a brand new 900.00 phone to replace an older version thinking it was too old. Turns out that phone was fine. So I spent incessantly most 1300.00 and still can’t get my original phone number back. Super disappointed. 

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