R

Visitor

 • 

4 Messages

Thu, Jun 10, 2021 11:24 PM

Only one computer connects to the internet thru wired xfinity exthernet ports

Just got connected with XFINITY, & renting their Arris TG1682 that comes with [x4] Ethernet connections on the back & x2 Phone jacks.

Using all WIRED connections, I connected two computers to two of the Ethernet connections on the back of the modem/router and only ONE computer will connect to the computer at a time?!!

I went to 10.0.0.1 and logged on to look at hardware connected and the two devices show the SAME MAC address, Is that correct?

 

Does Xfinity need to assign me an additional MAC Address so BOTH computers can connect to the internet at the same time, or is the router not work

on these modems if the 10.0.0.1 setup shows bridge mode for wired connections? I thought the ROUTER assigns new ip addresses so MULTIPLE computers can access the internet.

I know this is not an issue with WIRELESS, but its not the same for wired connections.

Thanks!

Responses

EG

Expert

 • 

87.1K Messages

5 d ago

If it's in bridge mode, only one device will have internet connectivity.

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Visitor

 • 

4 Messages

5 d ago

I think Xfinity put it in bridge mode since I didn't want WIFI on or would use. Can I just take it out of Bridge mode so I can connect multiple computers on the WIRED Ethernet, or will the WIFI reactivate?

(edited)

EG

Expert

 • 

87.1K Messages

It will likely reactivate the WiFi but you should be able to turn off the WiFi somewhere in the user interface pages without it having to be in bridge mode. Or you could call them to turn the WiFi off for you. Or you could leave it in bridge mode and just use your own retail purchased third-party router connected to it.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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