3 Messages
Only one coax outlet in my apartment works
Hello. I currently live in an apartment where only one coax outlet works, the bedroom. I want to place the modem in the living area, which has multiple coax outlets, but for some reason, none of them work. After reaching out to my apartment's office, they said I should contact my provider. Is there anything I could possibly do?
XfinityBenjaminM
Official Employee
•
1.1K Messages
24 days ago
@user_om83rz Hello! Thank you for reaching out to us here on our Community Forum. If you're looking to relocate your modem to another room with no outlet, we would recommend purchasing a coax cable that will reach the current cable outlet to the room where you need the modem. Otherwise, if you are looking to have a cable outlet installed there will be a charge for that, and depending on the apartment they may need to provide authorization first.
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