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user_59cb33
1st Topic

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1 Message

Sunday, April 10th, 2022 4:39 PM

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Only getting half internet speed while directly connected through ethernet.

I recently purchased my own Modem (Netgear Nighthawk CM2000 2.5 gig) and Router (tp-link GX90) and when i run speed tests directly from my PC via ethernet i am getting only half of what i used to get.  My downloads speeds went from around 986 mbps down to about 450 mbps.  I've double checked all my settings on the router and all my ethernet cables are brand new CAT8 cables. 

Please help.

Question

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Updated 

3 years ago

1.6K

5

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CCHeather

Problem Solver

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1.1K Messages

3 years ago

@user_59cb33 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience. Were you experiencing the same issue when using the Xfinity modem? 

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Knightingale

Visitor

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9 Messages

3 years ago

Oh, great. Looks like I am having a similar issues with my modem. Except for I am using the XB7 modem. Following since Xfinity hasn't seen my post yet.

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shipper50

Contributor

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73 Messages

3 years ago

I have my own modem and upgraded my speed to 100mbps and it shows 61 or less with the Xfinity speed test. Was told on Sunday they were to do an upgrade in my area today and nothing so far.

(edited)

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CCJodie

Problem Solver

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1.3K Messages

@shipper50 Thanks for the comment. Any changes with the connection over the last couple of days? 

I no longer work for Comcast.

3 years ago

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shipper50

Contributor

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73 Messages

Nope. Check my speed 4-5 times a day and just now it was 61mbps. Did the reset of the modem and that's the results I get. I did have 110mbps on Sunday night and not been above 61 since. Also talked to a Comcast or Xfininty person on the phone today and was told there is no upgrade to my area and my speed should be 100. I have tested it with at least 3 different apps and never above 61.

3 years ago

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CCJodie

Problem Solver

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1.3K Messages

@shipper50 Thanks for the update! Let's take a closer look at the account then. Please send us a private message with your full name and service address.

To send the requested information in a private message to Xfinity Support from any Forum page:

  •    Click "Sign In" if that prompt is visible
  •    Click the "Direct Messaging" icon or https://comca.st/3KIFy1K
  •    Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person", but don't do that.
  •       Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
  •   Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter or tap the >icon to send it

I no longer work for Comcast.

3 years ago

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shipper50

Contributor

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73 Messages

I did what you asked.

3 years ago

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shipper50

Contributor

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73 Messages

@shipper50​ Just ran another test on here and it was 48.5 and my plan is for 100mbps?

3 years ago

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user_40f61a

Visitor

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1 Message

3 years ago

For the past 4 weeks, i went from 600 -700 mbps to 100 mbps. - i have the gigabit extra plan and a gigabit router and modem.. What is the problem here.  It seems like xfinity is throttling my connection and giving me a fraction of what i am paying for. My modem lights went from docsis 3.1 blue to 3.0 green.  What is going on?

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EG

Expert

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110K Messages

@user_40f61a​ 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 3-month-old dead thread is now being closed.
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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