Hi,
I upgraded my internet plan to performance pro+ internet plan (200Mbps) on 6/21. However, I only get 90Mbps constantly after doing xfinity internet speed test. I have rebooted my cable modem serval times but it does not help and I still get 90Mbps. My cable modem is netgear CM1200, which is capable for multi giga bps.
below is cable modem report. It looks quite normal based on published spec. Why can I not get 200Mbps as the plan advertised?
| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
483000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enabled |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
honorMdd(4) |
|
|
|
| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
20 |
483000000 Hz |
1.2 dBmV |
41.9 dB |
0 |
0 |
| 2 |
Locked |
QAM256 |
12 |
435000000 Hz |
1.3 dBmV |
41.6 dB |
0 |
0 |
| 3 |
Locked |
QAM256 |
13 |
441000000 Hz |
1.2 dBmV |
41.6 dB |
0 |
0 |
| 4 |
Locked |
QAM256 |
14 |
447000000 Hz |
1.1 dBmV |
41.6 dB |
0 |
0 |
| 5 |
Locked |
QAM256 |
15 |
453000000 Hz |
1.3 dBmV |
41.8 dB |
0 |
0 |
| 6 |
Locked |
QAM256 |
16 |
459000000 Hz |
1.2 dBmV |
41.8 dB |
0 |
0 |
| 7 |
Locked |
QAM256 |
17 |
465000000 Hz |
1.3 dBmV |
41.9 dB |
0 |
0 |
| 8 |
Locked |
QAM256 |
18 |
471000000 Hz |
1.2 dBmV |
41.9 dB |
0 |
0 |
| 9 |
Locked |
QAM256 |
19 |
477000000 Hz |
1.2 dBmV |
41.8 dB |
0 |
0 |
| 10 |
Locked |
QAM256 |
21 |
489000000 Hz |
1.4 dBmV |
41.9 dB |
0 |
0 |
| 11 |
Locked |
QAM256 |
22 |
495000000 Hz |
1.3 dBmV |
41.5 dB |
0 |
0 |
| 12 |
Locked |
QAM256 |
23 |
507000000 Hz |
1.5 dBmV |
41.9 dB |
0 |
0 |
| 13 |
Locked |
QAM256 |
24 |
513000000 Hz |
1.4 dBmV |
41.9 dB |
0 |
0 |
| 14 |
Locked |
QAM256 |
25 |
519000000 Hz |
1.5 dBmV |
42 dB |
0 |
0 |
| 15 |
Locked |
QAM256 |
26 |
525000000 Hz |
1.5 dBmV |
41.9 dB |
0 |
0 |
| 16 |
Locked |
QAM256 |
27 |
531000000 Hz |
1.5 dBmV |
41.6 dB |
0 |
0 |
| 17 |
Locked |
QAM256 |
28 |
543000000 Hz |
1.2 dBmV |
41.8 dB |
0 |
0 |
| 18 |
Locked |
QAM256 |
29 |
549000000 Hz |
1.3 dBmV |
41.8 dB |
0 |
0 |
| 19 |
Locked |
QAM256 |
30 |
555000000 Hz |
1.4 dBmV |
41.9 dB |
0 |
0 |
| 20 |
Locked |
QAM256 |
31 |
561000000 Hz |
1.3 dBmV |
41.8 dB |
0 |
0 |
| 21 |
Locked |
QAM256 |
32 |
567000000 Hz |
1.2 dBmV |
41.8 dB |
0 |
0 |
| 22 |
Locked |
QAM256 |
33 |
573000000 Hz |
1.6 dBmV |
41.9 dB |
0 |
0 |
| 23 |
Locked |
QAM256 |
34 |
579000000 Hz |
1.3 dBmV |
41.8 dB |
0 |
0 |
| 24 |
Locked |
QAM256 |
35 |
585000000 Hz |
0.8 dBmV |
41.6 dB |
0 |
0 |
| 25 |
Locked |
QAM256 |
36 |
591000000 Hz |
0.4 dBmV |
41.5 dB |
0 |
0 |
| 26 |
Locked |
QAM256 |
37 |
597000000 Hz |
0.3 dBmV |
41.4 dB |
0 |
0 |
| 27 |
Locked |
QAM256 |
38 |
603000000 Hz |
0.1 dBmV |
41.3 dB |
0 |
0 |
| 28 |
Locked |
QAM256 |
39 |
609000000 Hz |
0.1 dBmV |
41.4 dB |
0 |
0 |
| 29 |
Locked |
QAM256 |
40 |
615000000 Hz |
0 dBmV |
41.4 dB |
0 |
0 |
| 30 |
Locked |
QAM256 |
41 |
621000000 Hz |
-0.2 dBmV |
41.2 dB |
0 |
0 |
| 31 |
Locked |
QAM256 |
42 |
627000000 Hz |
-0.8 dBmV |
41.1 dB |
0 |
0 |
| 32 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
|
|
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
17300000 Hz |
38 dBmV |
| 2 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
23700000 Hz |
38.5 dBmV |
| 3 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
30300000 Hz |
38 dBmV |
| 4 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
36700000 Hz |
38 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
|
|
|
| Downstream OFDM Channels |
| Channel |
Lock
Status |
Modulation /
Profile ID |
Channel
ID |
Frequency |
Power |
SNR /
MER |
Active Subcarrier
Number Range |
Unerrored
Codewords |
Correctable
Codewords |
Uncorrectable
Codewords |
| 1 |
Locked |
0 ,1 ,2 ,3 |
48 |
688000000 Hz |
1.3 dBmV |
41.0 dB |
1228 ~ 2867 |
19210636 |
3324001 |
0 |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
0.0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
|
|
| Upstream OFDMA Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
|
EG
Expert
•
111.4K Messages
5 years ago
Those stats are fine. Are you using at least a cat5e ethernet cable and does the device that you are testing with have a 10/100/1000 gigabit ethernet capability ?
0
0
yp2
New Poster
•
5 Messages
5 years ago
Yes.
Here is connection report from my Orbi:
0
0
yp2
New Poster
•
5 Messages
5 years ago
Still get 90Mbps only in my 200Mbps plan. Please advise how to proceed to solve this issue.
0
0
yp2
New Poster
•
5 Messages
5 years ago
" Are you using at least a cat5e ethernet cable and does the device that you are testing with have a 10/100/1000 gigabit ethernet capability ?"
==> My answer is yes as I mentioned before.
0
0
JK114
New Poster
•
1 Message
5 years ago
0
0
yp2
New Poster
•
5 Messages
5 years ago
No solution/ no improvement so far
0
0
NLatka17
Visitor
•
1 Message
4 years ago
I pay for 800 mbps and I'm getting 90 max. Why is there no fix?
1
0