Frequent Visitor
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12 Messages
Online technician keeps telling me asus cm-32 is no longer compatible with Xfinity (firmware)
Online technician keeps telling me asus cm-32 is no longer compatible with Xfinity (firmware), and that is why it cannot be activated. I keep telling her that comcast does not allow customers to update firmware on any devices and that all Firmware is downloaded upon installation and connection to comcast. This is a activation tech support (huber?) and his supervisor both telling me to buy a new modem. I don't think either of these two individuals have a clue as to what they are talking about.
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EG
Expert
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86.5K Messages
8 m ago
O/k sorry that I "wasted your time"..... ☹️
I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !
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ooshawn
Frequent Visitor
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12 Messages
8 m ago
I've tried both, I do want to talk to a higher level of tech though . that number just makes me do a reset and is a complete waste of time.
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EG
Expert
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86.5K Messages
8 m ago
It's still on their "Approved Devices List".
Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !
Another method;
https://comca.st/3efKhIo
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EG
Expert
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86.5K Messages
8 m ago
What about that website link ?
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ooshawn
Frequent Visitor
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12 Messages
8 m ago
I've tried that multiple times. It just says, are you sure your plugged in and powered on. like i'm impaired
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