Online order glitched: Received confirmation email showing Plan NONE when updated plan

Hi! A few days ago I updated my existing plan online, which required an upgraded modem hardware swap. I saw a success screen and took a picture of it, but it wasn't showing up in the email as I checked today. So I updated my existing plan online again as of today, but I received an automated confirmation email that is completely blank and shows 'Plan: Internet None' and 'Charge: None' and etc. It looks like my profile is having issues, and Idk what is going on that is causing this because its frustrating as I followed the correct steps to having existing plan updated only to not follow through. Can an official agent please send me a private message so I can safely share my order info confirmation and have this manually fixed with my updated internet plan? Thank you!