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1 Message
Online light off on modem
Hi, I got Xfinity less than a month ago and have had nothing but issues with it since then. I have the Xfinity modem and my service will randomly drop out and come back on with no rhyme or reason. Today, it has been out for 4+ hours. The only difference I can see from when it was on is that the “online” light on the modem is off. I can’t get through to a human on any customer service platform because of COVID. Anyone able to help?
EG
Expert
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105.9K Messages
4 years ago
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
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