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Sunday, February 18th, 2024 7:11 PM

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Online light not on us/ds blinking rapidly

Hello I recently got xfinity prepaid and upon activation the online light has not been blinking or solid at all. The us/ds light is blinking rapidly. I’ve tried restarting the modem, unplugging and plugging in all cables repeatedly. Nothing is working, I have no connection at all. 

Official Employee

 • 

1.6K Messages

1 year ago

Thank you for reaching out to us here @user_7l8re2. For questions or problems with your prepaid service you can reach out to the prepaid team directly at http://xfinityprepaid.com/ or call them at (855) 757-7372. 

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