Visitor
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1 Message
Online light in modem not turning on
Im trying to set my wifi modem but the online light is not turning on, the US/DS is blinking and the 2.4GHz and 5GHz are solid. I already changed the coax cable and used another outlet but it’s not working. What can i do?
EG
Expert
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122.4K Messages
21 days ago
First. Is this a new service install / new move-in or an existing service ?
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XfinityThomasC
Official Employee
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3.7K Messages
19 days ago
Hello, @user_0pqh9s were you able to get service connected? If not, let's start with @EG question.
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