Ongoing Speed Issues

Below is my message to Xfinity Support, today, 03/17/2026.

Background: It has been over a month, since Xfinity has been doing Infostructure upgrades in California, and also been doing maintenance in and around my neighborhood node, per the support tech I've been texting back and forth. The speeds are slow, around 90mbps, and periodically I get disconnects. Today is 03/17/2026. The message they sent me on my Xfinity home page is:

"Routine maintenance is scheduled for your area soon. You may experience brief service interruptions while our technicians are working. We apologize for any inconvenience." Scheduled Maintenance. Planned maintenance in your area is scheduled to start on (Tomorrow and ongoing) 03/18/2026 12:30 AM (Pacific). You may experience interruptions to all of your Xfinity services during this time. We apologize for any inconvenience and appreciate your patience. They have been sending me these messages for over a month.

My message to Xfinity Support today, as we have been going back and forth for over a month:

"Please schedule an educated technician to come out, as soon as possible, to further check my neighborhood node and the connections to my home. It seems a direct approach would be worthwhile to see if there are any issues. I am not getting consistent and sustained speeds. As mentioned last week, I was getting 450mbps, after having around 90mbps for so long. And even though I'm supposed to be getting close to 1 gig ps (after upgrading to a higher tier over a year ago), 90 mbps, most of the time, is insufficient and Xfinity's failure to provide consistent speed is unreasonable. Since there are no real specifics to the infostructure upgrade, nor a solid schedule to the full planned upgrade, only memos that state the following day will be maintenance, for over a month, I think seeing if anything can be done, locally, is not unreasonable. The periodic disconnects are one thing and could be from the ongoing upgrade maintenance. But the consistent slow speed is quite another."

This is an example speed test: