5 Messages
Ongoing Service Issues with NO fix!!!
I am extremely frustrated with Comcast/Xfinty right now!!! I can’t get through one week without Internet and TV going out!
Every time it goes out, I go through the same steps… unplug the router, wait 2 min then plug back in. Wait for solid white light on XB8 router. Then unplug all 3 TV boxes, wait 2 min then plug them back in.
NOTHING!!
Just error codes RDK-03002, RDK-03117, RDK-03088, and others.
This usually happens around 5-7pm at night. Can last sometimes 4-5hrs or 72hrs.
AND everytime support sets up and appointment… it always ends up working fine when the they come. And they don’t do anything because whatever they test at that time shows it’s working.
Then.. after they leave, maybe a day or 2 later…. Same issues ALL OVER AGAIN!!!!
AND upon asking an agent about any credits for all these service interruptions all they can credit me is $20????? [Edited: "Language"]!!!
ATT has been knocking on my door every week because of new fiber in my area. Next time the know in my door I will seriously consider switching service!!!!
20years with Comcast/Xfinity and I’ve had enough!!!!!!
XfinitySean
Official Employee
•
711 Messages
14 days ago
Hey there, and thanks for taking the time to post here on the community forums! I'm truly sorry that you've been running having so many issues with both your internet and TV service. Our team of experts would love the chance issue to see how we can help and possibly escalate the issue if need be! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a closer look!
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unhappy_excustomer
5 Messages
14 hours ago
This is an UPDATE to my original post. Just thought I'd give a timeline of the terrible service I've had.
4/11/26 - 7pm outage (No Internet/Cable)
4/12/26 - 3am service back
4/14/26 - Tech Visit #1. All services were working at time of visit and Tech did not find any issues. Replaced older router to XB8.
5/4/26 - 5pm Outage
5/6/26 - Tech Visit #2. Tech could not figure out what was causing the service interruption. Even hard wired his own laptop and could not connect to internet even though XB8 router was showing solid white light. Ended up replacing the XB8 (again) and replaced main X1 box and 2 smaller boxes with Xi6 wifi boxes. Also saw a network tech come by but never came in the house.
5/6/26 - 3pm outage. This is same day tech came out in the morning. Called tech to let him know service issues. Tech came back and swapped out cable boxes again.
5/7/26 - Contractor comes out to change the main cable line coming in from the street to the house (Orange Cable)
5/23/26 - 7pm outage (No Internet/Cable)
5/25/26 - 2am service back
5/26/26 - Tech Visit #3 11:30am. Nothing to fix since all services were fine as of 2am 5/25/26. Basically just made notes of signal levels coming in from the street.
5/28/26 - 8pm outage (No Internet/Cable)
5/29/26 - 2am service back after multiple reboots
5/30/26 - 5pm outage. Received a text at 9:45pm indicating repairs w/ service interruption until 11:45
5/30/26 - 11:20 text repairs complete and service restored. Still no internet and tv in bedrooms
5/31/26 - all day issues with bedroom TV’s and no internet.
6/1/26 - Tech visit #4 at 5pm. Tech test show all services are showing good but at the same time error codes with xi6 wifi boxes and no internet. Swapped out XB8 box again (this is the 3rd time. Swapped out the xi6 wifi boxes back to coax boxes.
6/8/26 - Called CS to follow up on Service Interruption Credits for the issues I've been having. Ticket #[Edited: "Personal Information"]. Asked CS why status of ticket was closed with no resolution. CS said the would re-open the ticket and have someone call within 48 hours for a status update to my credit.
6/15/26 - Call CS as I never received any status update on my ticket for Service Credit. CS said that a partial credit was already provided. I looked at my upcoming bill due and there were no changes. States that it will be reflected in the next billing cycle which I should then see in my SEPT due date bill. So basically I have no written confirmation of any type of credit and need to wait until AUG to see "IF" there is actually a credit for my SEPT payment.
The level of frustration with Xfinity at this point is through the roof. 20Y customer of Comcast/Xfinity paying $350/mo.
Had a visit from ATT at my door going through our neighborhood and spoke with the guy about their service. Can get 1gig Fiber/Phone/DirectTV bundle for much less than what I'm paying now. Serious consideration in mind of switching over.
(edited)
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