4 Messages
Ongoing Service Issues with NO fix!!!
I am extremely frustrated with Comcast/Xfinty right now!!! I can’t get through one week without Internet and TV going out!
Every time it goes out, I go through the same steps… unplug the router, wait 2 min then plug back in. Wait for solid white light on XB8 router. Then unplug all 3 TV boxes, wait 2 min then plug them back in.
NOTHING!!
Just error codes RDK-03002, RDK-03117, RDK-03088, and others.
This usually happens around 5-7pm at night. Can last sometimes 4-5hrs or 72hrs.
AND everytime support sets up and appointment… it always ends up working fine when the they come. And they don’t do anything because whatever they test at that time shows it’s working.
Then.. after they leave, maybe a day or 2 later…. Same issues ALL OVER AGAIN!!!!
AND upon asking an agent about any credits for all these service interruptions all they can credit me is $20????? [Edited: "Language"]!!!
ATT has been knocking on my door every week because of new fiber in my area. Next time the know in my door I will seriously consider switching service!!!!
20years with Comcast/Xfinity and I’ve had enough!!!!!!
XfinitySean
Official Employee
•
688 Messages
8 hours ago
Hey there, and thanks for taking the time to post here on the community forums! I'm truly sorry that you've been running having so many issues with both your internet and TV service. Our team of experts would love the chance issue to see how we can help and possibly escalate the issue if need be! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a closer look!
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