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Zval
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4 Messages

Tuesday, April 15th, 2025 1:08 AM

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Ongoing latency issues - Arden Arcade area of Sacramento

For several months, there is high latency and dropped connections during peak hours, 5-10pm, that is slowly getting worse every day.  This is in the Arden Arcade area of Sacramento.  Phone and chat support has not been helpful as several neighbors and myself have tried to at least see if Xfinity acknowledges this problem and has plans to resolve but no luck.  

Any help with getting info or escalating to someone who can help would be appreciated.

Thanks!

Question

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Updated 

11 days ago

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49

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Zval

4 Messages

1 month ago

Network was up and down for a few hours during peak times.  It was listed as an outage that Xfinity since says is fixed.  Myself and a couple of neighbors still getting high latency spikes.

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XfinityMartyR

Official Employee

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2.1K Messages

1 month ago

 

Zval Thanks for reaching out! Have you received any notice about us doing any work in your area, such as network enhancements? 

 

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Zval

4 Messages

You can go ahead and mark this issue resolved.  Turns out I was using Xfinity for Internet service.  Went with another provider and now my Internet service is infinitely better.

13 days ago

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XfinityQuemekia

Official Employee

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131 Messages

Thanks for your update @Zval. We are really sorry to see you go, and truly appreciate your loyalty for the time spent with us. Have a wonderful rest of your evening. Don't forget you can still use your Xfinity Email address as a former Xfinity customer. Your email account will remain active if you access it at least once every nine months. For more information you can click here: https://www.xfinity.com/support/articles/using-email-only. Have a wonderful rest of your weekend.

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11 days ago

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