Ongoing Internet Issues Since August 6 Service Work

Hello Xfinity Customer Support,

I wanted to reach out because I've been experiencing significant internet issues ever since work was completed on August 6.

For more than five years, I honestly never had any problems with my service. I used to recommend Xfinity to others and would often brag about how reliable my internet was. Unfortunately, since the work was done, my connection has been glitchy, extremely slow, and frequently disconnects.

This has been incredibly frustrating, especially since I rely on a stable internet connection. The difference in service has been noticeable, and it's disappointing after so many years of reliability.

I'm seriously considering switching providers if this cannot be resolved soon, which is not something I ever thought I'd say given my positive experience over the past five-plus years.

Please investigate this issue and let me know what can be done to restore the level of service I previously enjoyed.

Thank you, and I look forward to your prompt response.

Sincerely,

[Edited: "Personal Information"]