Visitor
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1 Message
Ongoing Internet Disruptions -- Node Upgrade Not Done
Hi,
I'm trying to get an update from someone who can tell. I used to be in direct contact with the Xfinity area supervisor, but I am no longer getting replies.
The ongoing saga is well documented in previous messages, such as https://www.reddit.com/r/Comcast_Xfinity/comments/1qn0s2u/checking_in_on_packet_loss_ongoing_saga/
This issue remains ongoing, and has done so for very quickly approaching 6 years now.
The last updates I had was the upgrade was scheduled for February, which came and went. I then got a phone call from the area supervisor who advised it had been pushed back to July. Something about permitting or something... not completely sure. It's now August, and the issue remains.
What I know is the underlying problem is a node capacity issue. When I'm having the high latency/packet loss/complete disconnections, we've been able to quick a quick snapshot and know that there is insufficient capacity in the area. This is not an unknown problem. Any way we can get a new report down to the support people so I can get in contact with the new area supervisor and find out what's going on?
XfinityJeffB
Official Employee
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543 Messages
8 hours ago
Hello innom, thank you for the post. We appreciate your time and I am happy to assist you. Thank you for the post history for us to get caught up. I understand you were chatting with prior agents, on a different platform (Reddit), but we can absolutely continue here in the Xfinity forum.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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