2 Messages
One of our Coax outlets doesn't work
We are trying to move our cable modem to a different room in the house. It has an existing coax port installed, but when I move the modem there, it never succeeds in connecting to the internet. I've tested with the same cable, to rule out a bad cable as the issue.
Accepted Solution
XfinityBrianH
Official Employee
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1.3K Messages
2 years ago
Thanks for reaching out to us to let us know how you are having an issue relocating your modem! Normally a line in the home that is not connected to a device is not activated. If you would like to schedule a technician to come out and activate that line please reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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user_939e87
Contributor
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16 Messages
2 years ago
I do not wish to be insulting but are you sure the outlet is active? Perhaps connect a (smaller/lighter)TV to it to make sure there's a signal? I'm sure there's an alternative way to check for a usable signal but I don't know what that would be. It's not unheard of for a cable to be damaged or disconnected inside a wall.
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EG
Expert
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110K Messages
2 years ago
Try to trace that cable back to a central area somewhere (usually a closet / attic / basement / crawl space / garage) and see if it is still connected to a main coax cable splitter.
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EG
Expert
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110K Messages
2 years ago
@user_ec793b
Any luck tracing that line ? It will likely cost you up to a hundred bucks if you get a tech out to do something that you may be able to do..
(edited)
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user_ec793b
2 Messages
2 years ago
It looks like it runs outside the house to an xfinity owned ( and locked) box. I ended up scheduling a tech appointment
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